2019-02-14 10:50

Hoppecke moves to seamlessly integrate sales and service

With the promotion of Stuart Browne to Operations Director - Sales and Service and a new engineer recruitment drive Hoppecke Industrial Batteries is initiating a change in culture to capitalise on its innovative technology and market-leading offer.

Stuart, who has been with the company for three years, will head up the operations side of the business with a remit covering sales, warehousing, service and rental. This new role has been created specifically to bring sales and service closer together and to ensure that service support meets customer needs both now and in the future.

Says Stuart: “We have a definitive offer for the UK marketplace in which sales and service are inextricably linked. They support each other, which is vital because our customers need them to work together seamlessly, now more than ever.”

“This move is about breaking down the internal silos and evolving our company culture so that we’re able to offer innovative, flexible and rapid solutions to meet our customers’ ever-changing needs.”

In 2018 Hoppecke introduced several innovations into the UK, including a new HF premium battery charger and a dedicated battery and charger rental service, and all engineers now carry loan chargers in their vans.

Adds Stuart: “Whilst our sales people are the operational face of the business, it is our engineers who have the day-to-day relationship with our customers. So, working in conjunction with sales our technical team can tap into innovative ideas that will help our customers overcome their logistics and materials handling problems.”

“During the past six months alone, by integrating the two departments to an even greater extent, we’ve been able to quickly bring to market some neat solutions that have immediately added value to our customers’ businesses.”

Hoppecke’s service business has doubled in size over the last three years both through organic growth with the existing customer base and unprecedented growth in rental, which is receiving strong orders from key industry players. The company is now recruiting two additional field engineers, which will bring the team to 30, making Hoppecke’s technical resource the largest directly employed team in the UK.

Jon Bailey, who joined Hoppecke UK as managing director in October 2018, says: “Our customers’ needs are becoming ever more complex and so our offering has expanded and diversified in line with this challenge. Whether it’s new or used products, rental, refurbishment or service solutions, including on-site energy storage, we’re attuned to the issues our customers face, especially those factors that distinguish the sectors in which they operate.  As such, we want to be able, as an entire organisation, to move rapidly to deliver meaningful solutions.”

“It was clear to me that the company’s cultural mind set would benefit from putting customers at the centre of our operation. Now, our sales and service guys are close companions, working in the same office, with joint meetings and training/awareness sessions, of all which helps to bring us closer to achieving our goals.”

IT investment in 2018 enabled a series of business process upgrades to improve standards of service and maximise efficiencies within Hoppecke UK, including updating its dedicated engineering tool, SITs; the roll out of a sales app and the introduction of a new CRM system. As well as investing in the sales function through technology and recruitment, Hoppecke is now undertaking customer-focussed and soft skills training with its field engineers, empowering both sales and service staff to make decisions about bespoke solutions that will resolve unique customer problems.

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2018-12-21 11:47

Hoppecke secures Vivarail deal for UK’s first battery-powered passenger train

Adrian Shooter and Marc Zoellner with Unit 230002 – the UK’s first modern production battery train

High res image for download

In a deal that secures a long-term future for battery-powered trains in the UK, Hoppecke Industrial Batteries and Vivarail have confirmed that they will be working together to design and integrate batteries to power Vivarail’s Class 230 passenger trains.

In October this year Vivarail launched the UK’s first passenger train powered by a mobile charging unit developed by Hoppecke, the UK’s industrial power specialist.  The train carried hundreds of passengers on an arduous route across Scotland. The event demonstrated that Hoppecke’s Lithium-ion batteries are ideally suited to the most challenging routes, providing the rapid charging needed for battery-powered journeys.

This new deal cements the long-standing relationship between the two companies, and secures long-term commitment for developing battery trains for the UK rail industry.

Adrian Shooter, CEO of Vivarail, said “We are delighted to be working with Hoppecke, which is a company with similar values to our own and a strong reputation in its market for innovation, building customer relations and genuinely smart products. 

“We have taken our time choosing a partner with whom we want to work closely for many years ahead as our order pipeline continues to grow.  Together with Hoppecke we will be able to provide our customers with battery trains that are reliable, quick to market and with a rapidly increasing range.”

The Class 230 train utilises Hoppecke’s Battery Energy Storage System (BESS), which stores electrical energy and then, when the train comes into a station, pumps 1MW of energy in just eight minutes – sufficient to provide a robust 65-mile range.  As well as demonstrating that battery trains are truly fit for service, new information was collected on the Scottish route, allowing Vivarail and Hoppecke to assess performance data for the batteries. The train also benefits from regenerative braking, absorbing the energy used in braking and regenerating it back to power the train.

Simulations and performance data show that many non-electrified routes can be operated by the Class 230 battery trains for emission-free travel. This means that the costs of both infrastructure upgrades and daily operation are hugely minimised – in some cases by millions of pounds.

Jon Bailey, managing director of Hoppecke UK, said, “At Hoppecke we are excited to support Vivarail, the UK’s leading battery train manufacturer, in this ground-breaking endeavour.  We have developed a strong, collaborative relationship and were excited to develop our BESS mobile charging unit for the project when Vivarail launched the only battery-powered train available in the UK earlier this year.

“We know that Vivarail intends to put battery technology at the heart of its design for the foreseeable future and are delighted to be part of that innovation.”

In light of the UK Government’s aims to phase out diesel trains by 2040, battery-powered trains are an emission-free alternative for economic rail travel, especially in areas where electrification is either non- or only partially existent.  The trains are particularly well-suited to urban routes where authorities wish to eliminate pollution caused by traditional DMUs as well as scenic lines where the natural environment needs protecting. 

Currently, Vivarail is building a fleet of diesel/battery hybrids to operate the Wrexham-Bidston line for Transport for Wales, where the diesel gensets will be used to charge the batteries not to power the train.  Designs for other types of hybrid trains exist and a new hydrogen variant is being developed which, similarly to the diesel hybrid, will exceed the pure battery train’s range of 65 miles.

Hoppecke specialises in power supply and energy management solutions and, from its facility in Staffordshire, carries out battery assembly, sales, rental, refurbishment and servicing.

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2018-12-03 14:29

Hoppecke launches new HF premium chargers

With the launch of its new trak | charger HF premium series Hoppecke Industrial Batteries is pushing the boundaries of technological innovation to provide modern logistics operations with a sustainable and flexible way of managing their energy needs.

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2018-11-29 19:02

Industrial Batteries

As a producer of industrial batteries under the Waste Batteries and Accumulators Regulations 2009, we HOPPECKE INDUSTRIAL BATTERIES LTD produce wet lead acid batteries, sealed lead acid batteries, fibre nickel cadmium batteries and lithium  batteries. We are obliged to take back free of charge, waste industrial batteries supplied to an end user for treatment and recycling. We are required to do this in any calendar year we place new industrial batteries on the market. If any of our customers or in certain cases other end users, require us to take back Industrial batteries, they should contact us at Hoppecke Industrial Batteries Ltd, Unit 2, Lowfield Drive, Centre 500, Wolstanton, Newcastle-under-Lyme, Staffordshire, ST5 0UU, telephone 01782667318, email Justin.herriman@hoppecke.co.uk  We will agree the necessary arrangements for the return, proper treatment and recycling of the waste industrial batteries.

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2018-10-17 11:19

Hoppecke appoints new chief for UK business

We’re delighted to announce that Jon Bailey has been appointed managing director of Hoppecke UK with a remit to pursue organic growth across the motive, special and reserve power sectors.

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2018-09-03 11:57

Police Mutual Assurance Society banks on Hoppecke for reserve power

To maintain IT connectivity and data safety, the police force’s not-for-profit financial services organisation has entrusted its reserve power supply to energy management specialist Hoppecke Industrial Batteries.

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2018-08-15 14:57

Hoppecke wins major battery and charger order from Briggs

Energy management specialist Hoppecke Industrial Batteries has won a major contract valued at £1million from leading forklift truck distributor Briggs Equipment to supply batteries and chargers for the company’s short-term hire (STH) fleet.

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2018-07-19 09:40

Hoppecke commits to doing business in the UK

Despite concerns about prospects for economic growth and the uncertain commercial landscape post-Brexit, for energy management specialist Hoppecke Industrial Batteries it’s business as usual.

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2018-06-25 14:39

Hoppecke’s new traction energy system stays cool under pressure

Energy management specialist Hoppecke Industrial Batteries has unveiled a new, low-maintenance lead-acid traction energy system that offers key performance benefits across a variety of heavy duty applications.

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2018-06-12 15:00

Hoppecke invests in IT to boost customer service

Energy management specialist Hoppecke Industrial Batteries has embarked on a series of IT-enabled business process upgrades to improve standards of service and maximise efficiencies, following customer and employee feedback.

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